Return, Cancellation & Refund policy

At KNOTI  we offer high-quality produc​ts and does quality check while packing to ensure a positive shopping experience for all our customers. However, we understand that sometimes returns or exchanges are necessary. Please review our return and refund policy below:

Returns: We regret to inform you that we do not offer a return option for any of our products. We encourage you to carefully review your order before making a purchase.

Replacements: We provide replacement options for products that arrive damaged. Since the product is quality checked before shipping to verify the defect an uninterrupted (without pause) opening video of the product must be shared with us for initiating returns. If you receive a damaged item, please follow these steps:

• Report the Issue: Contact our customer service team within 48 hours of receiving the damaged product. Provide your order number, a brief description of the damage, and photos of the damaged item.
• Assessment: Our team will review your report and the provided evidence to assess the damage.
• Replacement Approval: Once your claim is approved, we will arrange for a replacement of the damaged product. Please note that replacement requests are subject to product availability.

Cancellation: To cancel your order, simply click the "Cancel" option in the Orders section on your account. Your cancellation request will be marked as pending. Once our team reviews and approves it, your order will be cancelled. If the order has already been processed or shipped, cancellation may not be possible. 

Please note that cancellations can only be processed if the order is still in the pending status and hasn't been dispatched. Once the cancellation is confirmed, you will receive a notification.​

Exclusions:

• Damage caused by improper handling or misuse by the customer.
• Products that have been used or altered.
  

We appreciate your understanding and cooperation. For further assistance, feel free to contact our customer service team.

Ø Return Eligibility

• Items must be returned within eight days of the delivery date.
• To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. The item should also be in its original packaging with tags attached.
• Items that are damaged, or altered in any way will not be eligible for return or exchange.

Ø Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom or personalized.
• Sale or clearance items.
• Gift cards.

Ø Return Process

To initiate a return, please follow these steps:

• Contact Us: Email our customer support at support@knoti.in with your order number and reason for the return, opening video and photos of the damaged item.
• Approval: Once your return is approved, we will provide you with return instructions and a shipping address.
• Ship the Item: You are responsible for the shipping costs of returning your item. We recommend using a trackable shipping service.

Ø Refunds

Once we receive and inspect your returned item, and if it is eligible for return, we will issue a store credit for the same. If you prefer a refund, we will refund the amount to the original payment method used for the purchase. Please note that refunds will be processed within 48 hours of approval.

Ø Exchanges

Currently we are not providing exchange for size or colour variants so we suggest you to check the size chart before placing an order

Ø Return Shipping Costs

Return shipping costs are the customer's responsibility, Shipping costs are non-refundable.

Ø Contact Information
For any questions or concerns regarding returns or refunds, please get in touch with us at:

Email: support@knoti.in

Phone: +91 7306139947 (Monday - Saturday 10 AM to 9  PM)

Address : Keerthanam 740/H, Karamoodu, Kallayam P O Thiruvananthapuram, 695043

We value your satisfaction and will do our best to resolve any issues with your order.